Shipping policy

At Hairrova, we do our best to ensure your order arrives on time and in perfect condition.

We currently ship to customers in the following regions:

• United States & Canada
• United Kingdom
• Europe
• Australia and New Zealand

Order Processing

Please allow up to 48 hours after payment for us to process your order before it is dispatched.

Order Cancellation

You have 24 hours after completing your payment to request a cancellation before your order is dispatched. After this period, your order may already be in transit. In such cases, please refer to our standard Return Policy.

Estimated Shipping Times

• United States: 5–8 business days
• United Kingdom: 5–8 business days
• Canada: 5–12 business days
• Europe: 5–12 business days

Shipping Costs

• Shipping rates are calculated at checkout based on your location and the shipping method selected.
• Free shipping promotions (if applicable) will be displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your package.

Delays

Please note that shipping times may be affected by external factors such as carrier delays, weather conditions, or holidays. We are not responsible for delays once the package has been handed over to the shipping carrier.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at cs@hairrova.com so we can resolve the issue.