Refund policy

Cancellation Policy

• You may request a cancellation within 24 hours of placing your order, as long as it has not yet been dispatched.
• Once the order has been shipped, it cannot be cancelled, and our standard return process applies.

Refund Policy

What is your Refund Policy?

At Hairrova, we are committed to ensuring our customers are happy with their purchases. While we take every step to make sure our products meet high-quality standards, sometimes issues may arise. We’re happy to accept returns & refunds for faulty or damaged items within 30 days of delivery.

A request for a refund or exchange must be submitted within 30 days of receiving your order.

The item(s) must be in original condition with any of the original packaging included. Items that appear damaged, altered, or used will not be accepted. For a successful return, the item(s) must be sent back to us before the refund or exchange can be issued. The ability to fulfill exchanges will depend on availability at the time we receive the return for processing.

If you are having difficulties with your product, please contact us via email at cs@hairrova.com so we can assist you.

Instant Refunds Are Not Accepted For:

• Change of mind or not liking the product
• Not knowing how to use the product
• Accidental purchases

How Do I Organize a Return?

If you meet the above requirements, you may submit a Return Request by emailing us at cs@hairrova.com.

Where Do I Send My Return?

We will provide you with the full return address once your return has been authorized. Please do not send back items without first contacting us via email.

How Long Will It Take to Process My Refund?

Once we receive your return, please allow 3–5 business days for it to be processed. You’ll receive an email once our team has reviewed and confirmed your return.

• Credit card refunds can take up to 10 business days to appear in your account.
• Refunds can only be credited back to the original payment method used at checkout.
• Refunds apply only to the purchase price of the items.

1. Coverage: The guarantee covers repairs or replacements for products with manufacturing defects or failures during normal use.
2. Duration: The guarantee is valid for 6 months from the date of purchase.
3. Exclusions: Damage due to misuse, abuse, unauthorized modifications, or external causes such as natural disasters are not covered.
4. Claim Process: To initiate a claim, contact our support team with proof of purchase and details of the issue.
5. Limitations: The guarantee is non-transferable and only available to the original purchaser.
6. Shipping Costs: Customers are responsible for shipping costs for returning the defective product.
7. Refunds: Refunds are not offered under this guarantee; repair or replacement only.
8. Additional Rights: This guarantee does not affect your statutory rights under applicable national laws in force.

Are Returns Free?

The shipping cost of returning item(s) to us for an exchange or refund is not covered or reimbursed by Hairrova. Buyers are responsible for the return shipping fees.

We recommend using tracked or recorded delivery, as we cannot be held responsible if the returned item(s) are lost in transit.